Communication

Whether with supervisors, colleagues, employees or customers: Effective communication is an essential key to your professional success. You may know this:

• thought is not said
• thought is not heard
• heard is not understood
• understood is not agreed yet and
• agreed is not implemented yet

Coaching based on the communication model

If you want to motivate employees or convince customers, then your language becomes a success-critical factor. This is especially true in change processes.

In my coaching I use amongst other things the communication model of Prof. Schulz von Thun, who differentiates between the four sides of a message (factual content, relationship, self-disclosure, appeal). Especially in critical business situations it is important that you pay attention to these four sides / aspects of your “message” and use them consciously. You practice this as part of my communication coaching.

In addition, I work as a coach with elements of transaction analysis. Transactional analysis helps to understand why some disputes always seem to follow the same pattern. Together, we reveal which “conversation patterns” you prefer to use and how you can successfully develop them further.

What you’ll lean in communication coaching:

• Consciously pay attention to the four sides / aspects of a message
• To work on your language, gestures and facial expressions (if desired with video feedback)
• Purposefully give your message a spin
• Learning to deal with “difficult” interlocutors
• To argue convincing

As a management coach I know typical topics around “communication” with supervisors and employees from my own “manager life”. So I do bring not only my tools but also my knowledge of experience in our coaching. I support you in strengthening your communication skills. Together we work out suitable ways of communication for you.

Do you have questions about my method or you want to know if we can communicate with each other and I understand your problem?

I am glad that you are interested in my coaching. You may contact me on my phone: 0221 29861442.

your sincerely,

Hans-Georg Lauer